Retention should feel supported, not sustained
Retention items should do more than sit in a drawer. Thoughtfully designed, practical and personal, they can reinforce connection, appreciation and the trial experience.
Previous results
- +69%Randomisation
rate - 36.5%Reduction in
screen failure rate - +123%Increase in
qualified leads - +46%Enrolment
rate - 97%Patient satisfaction,
Navigator
Stay Connected. Stay Engaged.
Keeping patients engaged throughout a clinical trial takes more than reminders. Our retention solutions are designed around the realities of patients' lives, helping remove barriers, maintain connection and make it easier for participants to stay in a study.
From patient support and local-language navigation to educational materials, ongoing engagement and site support, we create practical, human-led solutions that help participants feel informed, supported and valued throughout their trial journey.
Because retention isn't just about keeping patients in a trial, it's about keeping them connected to the reason they joined.
What we hear
What’s the point of this?
A logo on a giveaway feels like marketing, not thanks. It gets put away at the first visit, and nobody remembers why it was handed out.
It needs to feel more personal.
Participants give their time, travel to visits and share their health. An item picked for everyone recognises none of that, or the person it was given to.
We need something they’ll use.
The best retention item is one a participant reaches for between visits: useful every day, and a quiet reminder of the study each time they pick it up.
I wish I could speak to someone
Sometimes it isn't an item that keeps someone in a study, it's a person. Questions don't wait for the next visit, and unanswered ones become reasons to leave.
Down to the last thank-you
From thoughtful study items and milestone moments to creative engagement and real human support, we bring together everything needed to keep participants connected throughout their clinical trial journey.
Whether it's a small reminder that makes someone feel valued, a creative idea that keeps the study engaging, or a real person there to listen when they need support, every touchpoint is designed with the person behind the participant in mind.
Because great retention isn't about keeping people in a trial. It's about giving them reasons to want to stay.
Branded study items
Milestone & appreciation items
Creative retention concepts
Patient Support Centre
Retention Patch Programme
- 150+Languages
translated - 50,000+Site support
calls - 100+Conditions
covered - 27,500+Patient support
calls - 600+Clinical trials
supported - 9,700+Patients directly
supported - 70+Countries
reached
What retention solutions do you offer?
From retention items and patient packs to our Retention Patch Programme and Patient Support Centre, we create human ways to keep patients connected.
What is the Retention Patch Programme?
Our partnership with Oliver Patch Project gives children in trials a meaningful patch to recognise their journey and support retention.
How does the Patient Support Centre support retention?
Our local-language support team helps patients navigate questions and challenges, providing human support beyond traditional site hours.
Can solutions be tailored to our study?
Yes. We tailor retention solutions to your patient population, therapeutic area, study journey, geography and specific challenges.
Can we combine different retention solutions?
Absolutely. Retention items, the Patch Programme and Patient Support Centre can combine to create a connected, human retention strategy.
Clarity on your enrolment risk starts with one conversation.