Not a bolt-on. A dedicated Clinical Enrolment Manager.
Your team already carries a lot: oversight, compliance, site management, timelines. Recruitment deserves the same focus, but it can be difficult to give it the attention it needs when the plate is already full.
Every site is different. Their support should be too.
Having multiple sites in the same country doesn't mean they face the same recruitment challenges. Each site has its own patient population, referral pathways, resources and barriers to enrolment. That's why our 1:1 Site Support & Coaching is built around the individual needs of each site, not a one-size-fits-all approach.
We work directly with site teams to understand what's holding recruitment back and put practical, tailored support in place. From calls with CRAs and community and HCP outreach, to patient pathway mapping and site workshops, our dedicated Clinical Enrolment Managers help sites identify new opportunities, strengthen referral networks and turn recruitment plans into real patient enrolment.
Sites rarely miss recruitment targets because they don't care. They miss them because they're stretched, resources are limited, and finding the right patients takes time.
Our in-country specialists provide hands-on, 1:1 coaching and support in the local language, based in over 70 countries, helping each site overcome its specific challenges and move patients from first contact to enrolment.
Our Clinical Enrolment Managers work alongside the team you already have in place, whether that's CRAs, project managers or in-house site relationship teams, and take ownership of one thing: patient recruitment. Not a bolt-on resource. A specialist who is based in the country, speaks the local language, understands the local culture, compliance and healthcare system, and is dedicated to keeping enrolment on track, so your team can stay focused on everything else they own.
What we hear
Never first on an already full plate
Patient visits, documentation, compliance: recruitment competes with all of it, and it's never the most urgent thing in the room.
Outreach is a different job entirely
Building referral networks and community relationships takes dedicated time and local knowledge, not spare minutes between other duties.
Reactive, not proactive
By the time a stalled site shows up in a report, it's usually been stalling for months. Recruitment problems compound quietly.
Previous results
- +69%Randomisation
rate - 36.5%Reduction in
screen failure rate - +123%Increase in
qualified leads - +46%Enrolment
rate - 97%Patient satisfaction,
Navigator
This is howwe do it
One job: recruitment & retention
A dedicated Clinical Enrolment Manager, based in-country, working with your site 1:1 in person or virtually.
Real relationships, not cold calls
Community outreach done face to face, healthcare professional referral networks built and optimised, in the local language.
Every pathway mapped
Following a patient's journey, so they're never lost between specialists.
KPIs, tracked from day one
Agreed targets tracked throughout the study, reported on a schedule, so impact is visible, not a mystery.
When CEMs Make the Biggest Difference
The best recruitment outcomes come from studies that are proactive, not reactive. Our CEMs work alongside site teams from the outset to build that proactive approach in. If any of the following apply to your study, our CEMs can help:
- Competitive drug space
- Hard-to-recruit patient population
- Site recruitment fatigue
- Complex or multi-cohort protocol
- Diversity requirements
- Tight enrolment timelines
- New therapeutic area with limited internal knowledge
- Country-specific recruitment challenges
- Cultural understanding of patients required
One-to-one site coaching and strategy development
Healthcare professional and community outreach, done locally
Patient pathway mapping, entry to enrolment
Patient Advocacy Groups
Recruitment workshops for site staff
Reporting on a set schedule, KPIs included
Site-Specific Recruitment Plans (SSRPs)
- 150+Languages
translated - 50,000+Site support
calls - 100+Conditions
covered - 27,500+Patient support
calls - 600+Clinical trials
supported - 9,700+Patients directly
supported - 70+Countries
reached
How is work split between you and our team?
Clinical Enrolment Managers own recruitment strategy, outreach and coaching. Your team keeps enrolment oversight, source verification, regulatory and drug supply, so nothing overlaps.
How experienced are your Clinical Enrolment Managers?
Clinical Enrolment Managers average 17 years in clinical research. Across our wider team, 71% have worked in pharma, CROs or on trial sites themselves.
When should we bring a Clinical Enrolment Manager in?
Especially where recruitment is already hard: competitive drug space, hard-to-recruit populations, tight timelines, or a new therapeutic area.
How do you report on progress?
Coaching call reports within 48 hours, biweekly summaries, quarterly KPI reports, and a quarterly review of impact, budget and strategy.
Do Clinical Enrolment Managers replace our own site team?
No. Clinical Enrolment Managers collaborate with your clinical research associates, project managers or site relationship team, taking ownership of recruitment only, so your team stays focused on everything else.
Clarity on your enrolment risk starts with one conversation.