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Who We Help

A sponsor, a CRO, a site and a patient. Same study, four completely different needs. Here's what each one comes to us for.

A study team member talking with a patient

Sponsors

You have a protocol, a timeline and a board that expects both to hold. We work under whoever is running the study to find the patients it needs and to keep the sites moving once they are open. Most of what goes wrong with a timeline goes wrong in recruitment, and it goes wrong quietly.

Two colleagues reviewing study paperwork together

CROs

You're running this study for someone else, which means every vendor on it is a reflection of you. When patients don't turn up, it's your relationship with the sponsor that absorbs it first, not just the timeline. We plug in as an extension of your team, reporting through you, never around you.

A man and a woman in white T-shirts dancing against a coral wall

Sites

Screening sits behind patient care, compliance and everything else on your list, and it's the first thing to slip when the day gets full. We don't add another system to check or another report to file. We send someone who already knows your study, speaks your patients' language, understands the culture of your country and healthcare system and picks up the work you don't have time for.

A patient in conversation with a support worker

Patients

A trial can feel like one more decision on top of a diagnosis that already changed everything, with forms, appointments and terms nobody explained properly. We're not here to convince you to take part. We're here to make sure you understand what you'd be saying yes to, so whatever you decide, it's an informed one.

Sponsors

Enrolment is where the timeline is won or lost

Most studies do not miss their dates because the science was wrong. They miss them because the patients arrived late, or in the wrong numbers, or at three sites out of forty. By the time that shows up in a monthly report it has usually been true for a while.

We are brought in either at feasibility, to pressure-test the enrolment assumptions before they harden into a plan, or mid-study when a plan has stopped holding. Some of our engagements are the second kind. Neither is a rescue in the sense of taking the study over: the protocol is yours and the CRO stays where it is.

What changes is that patient recruitment and retention gets someone whose only job it is, and who's invested enough to tell you the truth about it. We're privately owned, so nobody on our team is managing a quarterly number, they're managing your enrolment. Patients are found where they actually live, in the languages the sites work in, and risk is put in front of you while there is still time to act on it. That's not a process we follow. It's the kind of company we've built.

CROs

Your name is on this study too. You didn't necessarily write the recruitment plan, but you're the one accountable for delivering it. You're managing a network of sites and vendors you don't fully control, on a timeline set by someone else's board, and if patients stop arriving it's your credibility with the sponsor that takes the hit first.

We report through whichever channel you and the sponsor agree, and we work inside your governance, not around it. Whether we're brought in at study start or mid-flight as a rescue, the CRO stays the CRO. We take on one job, finding and keeping the right patients, and we do it inside the structure you already have, not alongside it.

That means the numbers you bring into the next steering committee call are numbers you can stand behind, and the sites we work with report back through you, never past you.

Sites

One more person on your team, not one more thing to manage. You're already stretched across multiple protocols, patient visits, documentation and everything else compliance asks of you, and recruitment competes for the same hours as all of it. It's not that sites don't want to recruit well. It's that nobody gave you the time to.

A Clinical Enrolment Manager is assigned to your site, not a hotline or a shared inbox. They learn your study and your patients, and learn your challenges, take on the healthcare professional outreach, community outreach, and the pathway mapping that would otherwise sit on your desk. They speak the local language and understand the local healthcare system, so nothing gets lost between what the protocol needs and what a patient actually experiences.

You get someone who flags a problem while there's still time to fix it, not a dashboard that tells you about it after the fact, and one fewer thing competing for your attention on an already full day.

Patients

Your questions come first, always. Most people first hear about clinical trials at the hardest possible moment, when they or someone they love is already unwell. Everything about the process, the consent forms, the schedule, the medical language, can feel like one more thing being done to them rather than explained to them.

Before any of that starts, you're presented with something that is written for you rather than around you. Our in-house medical writers turn science into plain language, and where a picture explains it better than a paragraph, our designers build that instead. Everything is translated into your own language, not just the trial's, so nothing about deciding gets lost in translation.

A Patient Navigator is a real person, not a script or a call centre, available to answer your questions before you've committed to anything, and to stay in touch for as long as you're part of the study. They speak your language, understand your healthcare system, and are there for the ordinary moments between appointments too: a missed reimbursement, a confusing device, a question you didn't think to ask at the last visit.

Nothing is decided for you. You get materials that actually make sense and a person to call when they don't, so whether you take part or not, it's a decision made with the full picture, not a leap of faith.

FAQs

Questions about working together

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We already have a CRO. Who would you be working for?

Whoever the study says. In some cases that is the CRO, with the sponsor sighted on the reporting; sometimes it is the sponsor directly and the CRO is sighted instead. What matters is that it is agreed at kick-off rather than worked out later.

How much of our team's time does this take up?

Very little, by design. Onboarding is one kick-off call to align on scope and reporting. After that, a Clinical Enrolment Manager or Navigator works inside your existing structure, our dedicated Study Lead updates you on your schedule, and only escalates what actually needs your attention.

Can you support just some of our sites, not all?

Yes. Some engagements cover every site from day one, others start with the handful that are furthest behind and expand from there. Scope is set by where the need actually is, not a fixed package.

We already use another recruitment vendor. A problem?

Not usually. We're sometimes brought in alongside an existing vendor or platform to cover a specific gap, a struggling therapy area, a rescue site, a retention gap. We work to whatever scope is agreed, not a wider remit than asked for. We always do what's right for the trial and the patients.

How much oversight do we keep once you're running?

As much or as little as you want. Some sponsors want weekly updates, others a monthly summary and an escalation route for anything urgent. We report on whatever cadence and format works for your team, agreed at kick-off.

Clarity on your enrolment risk starts with one conversation.

Enrolment is just the beginning.

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